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Scott Cameron Hunter

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Review of the Complete Cover Group, Insurance Broker:

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Was ok, could do with some changes though

Setting up my insurance was fine however when asked to upload my ID and address documents I completed that as requested. Then I got an email stating my insurance is going to be cancelled in a couple of days. Didn’t get any explanation why until I called up and they said the documents I uploaded wasn’t correct. Moving forward the documents you upload online if they are incorrect an email or phone call from you would be nice to explain and not just get an email threatening to cancel my policy. Reviewed on: 27th December 2017

Reply from Complete Cover Group Hi Scott, thank you for taking the time to leave your review. We are always looking to improve our customer journeys, so we appreciate your comments and will take them on board. Kind regards, Complete Cover Group. Response date: 28th December 2017

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