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All reviews (86)

Review of the Bath Building Society, Savings:

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In branch service review

Satisfied with all savings information available online. Reviewed on: 30th May 2024

Reply from Bath Building Society Thank you for your feedback - I will pass this back over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th June 2024

Review of the Bath Building Society, Savings:

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In branch service review

I like being able to visit office and meet and discuss requirements with them, i.e. meet a real human person (in person). Reviewed on: 30th May 2024

Reply from Bath Building Society Thank you for your feedback - I will pass this back over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th June 2024

Review of the Bath Building Society, Savings:

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In branch service review

It is local, a passbook account, talking available face-to-face, all good. Reviewed on: 30th May 2024

Reply from Bath Building Society Thank you for your feedback - I will pass this back over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th June 2024

Review of the Bath Building Society, Savings:

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In branch service review

The phone is answered by a real person and not AI, a service that drives me mad. Good savings products. Reviewed on: 28th May 2024

Reply from Bath Building Society Thank you for your lovely feedback, I will pass this back to the team. Charlotte Tillen, Savings Services Manager Response date: 7th June 2024

Review of the Bath Building Society, Savings:

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In branch service review

Attracted by interest rate on offer. But when I asked for an application form there was some reluctance to send me one, "print off from website". I have never known a BS reluctant to send a form. Gave my address and when form arrived it was tricky to read as it bore my next door neighbour's address, not mine, including his house number. Reviewed on: 28th May 2024

Reply from Bath Building Society Thank you for your feedback and sorry to hear you had issues obtaining an application form. Please could you call us or visit a branch to ensure we have the correct address for yourself so this issue doesn't happen again. Charlotte Tillen, Savings Services Manager Response date: 7th June 2024

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