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Ant Maund

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Review of the One Call Insurance, Car Insurance Broker:

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One of the worst experiences of my life

Just avoid at all costs for your own sanity. In future I will happily pay £100's more to deal with competent and contactable company. Had a non-fault claim over 4 months ago. Policy with One Call uses Markerstudy (read reviews on them). Pillar to post does not even cover it. Hours and hours and hours!! On the phone to markerstudy and webchat. I am sick to death of confirming my phone number and email with them. Sold vehicle. Cancelled policy, paid cancellation fee. Emailed me the next day saying I owe another £132 as claim been re-opened? It hasnt been, confirmed with markerstudy twice, they even emailed one call (one call won't take phone calls). Awaiting liability admission from 3rd party so that part of claim still open (4 months later!). One call complaints dept supposed to call me back today to discuss. They didnt. Used webchat again, 30 odd in the queue. Then the advisor tell me I owe £179 and it can take upto 8 weeks for claim team to call me back! Which is not what I was promised. Honestly worst company I have EVER dealt with. Reviewed on: 8th April 2022

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