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Mike Taylor

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Review of the Sainsburys Bank, Critical Illness:

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WHAT A PATHETIC EXCUSE FOR A BANKING SERVICE

WHY? read on... I have a Sainsbury's online savings account. I used it to temporarily (or so I thought) store some money from old accounts as I have streamlined my finances. The issue is: Now that I have cleaned up my finances and have decided to get the money out of my Sainsbury's saving account I SIMPLY CANNOT. I enter details of longstanding traditional bank based current accounts and even newly created online current accounts and their system simply refuses to accept them "There's been a problem....." with no explanation the pointless "contact us" phone number 0808 540 5060 is utterly futile as you go through a load of waiting and entering options and acc' details etc to be told there's either tech problems or this particular service is currently unavailable?? [They should re-record their message to list all the things they can't do - it'd save "customers" a TON of pointless activity] So in effect they have my money and wont give me access so I can transfer it and I have NO means to sort it out - Customer Serice non existent [tick] Systems that continually crash / unavailable [tick] I can't wait to see the back of them - they are the worst (masquerading as a) bank I have ever had dealings with. Reviewed on: 9th April 2022

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