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Komal Ahm

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Review of the Admiral, Car insurance:

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Poor customer care

After calling for the fifth day in a row and being on hold for hours, I was finally able to speak to someone. I'd suffered a cracked windscreen from flying debris hitting my car on the motorway. Could not log a claim on their lines because no one would pick up. Tried directly with autoglass, but the earliest they could offer me was in 5 days time. As any working person, I need my car every day and could not wait this long. I proceeded to book with another company and paid them, as I could not reach admiral directly for confirmation they would pay. Finally after speaking to them today, I'm being told they can only reimburse me £50 for the entire windscreen replacement. I'm not sure where this Mickey mouse figure came from, but the entire screen replacement cost me almost 6 times this amount. What is the point in having insurance if they refuse to payout a legitimate claim (I have all the evidence and receipts). Clearly, they'll do the absolute bare minimum to fob you off. Apalling. Reviewed on: 12th April 2022

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