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Simon Fenwick

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Review of the Zempler Bank (formerly Cashplus), Travel Money Cards:

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Avoid this bank at all cost!

Avoid this bank at all cost! Opening a business account was very straight forward and for the first 2 weeks we deposited our takings. Then without warning they froze our account with a message to call customer services . On calling customer services they said the account was under review and someone would be in contact within 48 hrs. TWO weeks later I finally got a call asking for some documents to prove our business was legitimate and where our funds were coming from . I sent all the relevant documents straight away and got an email back telling us the review would be done within 5 days and if we did not hear back from them in that time the account would be unrestricted. That was 2 weeks ago !! I have emailed the complaints department twice , you only get an automated reply . I have called customer services every 3 days only to be told the account is under review, some one will be in touch , which never happens . Reading the reviews on Google and trust pilot this seems to be common practice. I wish I had read them before opening an account. I am now considering taking legal action in the form of a class action law suit due to the financial and mental distress this bank has caused so many of its customers Reviewed on: 27th April 2022

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