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Gill Grennan Jenkins

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Review of the WiseDriving, Car insurance:

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Appalling! My son has had an awful experience. Just passed his test and was naively informed that this was a good company. I waited in for the black box to be fitted. It never came.

Awful company. Waited in for my sons black box to be fitted and no one turned up. Company lied stating that they tried and no one was I. Which was co Petey untrue. I have been with my son for almost an hour and a half trying to get through to them today. 40 minutes before he was transferred to an operator and then cut off after 20 minutes of an inept person trying to get some answers. Following another phone call where he was kept waiting for another 25 minutes he was cut off. Poor lad had an awful letter from them recently threatening not to pay back any costs incurred if he changed following his experience. I have emailed asking for answers as has he and no response. Ombudsman next if not resolved. Very poor and customer service is excruciatingly awful. Reviewed on: 9th May 2022

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