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Duncan McInnes

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Review of the One Call Insurance, Car Insurance Broker:

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AVOID ONECALL Insurance

AVOID Onecall at all cost. A DISHONEST COMPANY I applied through a comparison site and answered all questions truthfully. OneCalls quote came back (not the cheapest) so I accepted it. 2 hours later I received an email stating that I had been refused Insurance NO REASON WAS GIVEN. I contacted them and they refused to give me the reason. Because OneCall Insurance refused me Insurance I now have to declare it on future applications. I went to another 2 Insurance provider who also refused me Insurance because although they could find no reason to not insure me because OneCall had they decided not to insure me because Onecall would not give me the reason why. I started the complaints process 12 days later I received an email stating 1) that my address did not validate when I had already told them I was staying at my parents address - Why could they not have told me this? 2) I had been refused insurance before but they did not know which company has refused me so they couldnt tell me who it was. I HAVE NEVER BEEN REFUSED INSURANCE BEFORE AND THIS IS A BLATANT LIE. I have requested an application for a FOI Request and I am in contact with the Ombudsman. I have now found an Insurance provider. Reviewed on: 12th May 2022

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