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Review of the Virgin Money, Essential Current Account:

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Awful bank - just playing at it !!

I wouldn't trust these clowns with a custard pie, let alone your hard earned money. After being an existing customer and trying to open a new account I was told on three separate occasions that the account was being processed by administration, on my 4th call i asked how did they know it was being processed, the reply - because we have asked it to. I questioned who have you asked, the person didn't know, I asked which department deals with new account processing, the person didn't know, i asked what is the name of your supervisor, the person didn't know, I asked if they were currently in an office, they said they were and it was in Clysebank. I asked if the building was on fire, who would sound the alarm and what would they do to escape, they didn't know? I asked who is the CEO of Virgin Bank, they didn't know. AND THESE ARE THE PEOPLE DEALING WITH YOUR MONEY. Get real Virgin, stick to flying planes and air baloons and let proper trained bankers handle money!! Reviewed on: 13th May 2022

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