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Trish

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Review of the Santander, Loan:

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No one at home. Just robotic answerphone messages

Four telephone attempts to report missing credit card. Long wait so gave up twice. Third attempt hung on for 20 minutes and then cut off. Tried Robot chat but just tells me to go to mobile app Tried mobilecapp several times but the link to report missing credit card keeps coming up with error messages. Determined not to speak to customers. Going to branch now (not hopeful) and leaving someone with dementia alone. Meanwhile any thief will be having a field day. Minus 10. Reviewed on: 20th May 2022

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