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Emma Henderson

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Review of the LV (Liverpool Victoria), Home Insurance:

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Same old insurance story

LV covers my household insurance. I had a leak from the skylight into the kitchen but because this happened ‘over a period of time’ as opposed to a one off event ( not true - It was a number of one off events) I was told i was not covered. I have had to pay for my ceiling to be repainted the skylight to be mended the leak to be blocked & the decking that was above it to be replaced because it had rotted due to the leak. I thought LV was different and trusted them – it turns out that, as usual, you pay the premiums and they refuse to pay out on your policy when you need them. Always finding a way to squirm out of paying out. I have cancelled my polucy. Reviewed on: 20th May 2022

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