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All reviews (61)

Review of the Virgin Money, Credit Cards:

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Shocking Customer services

The worse customer service EVER - Long wait times, bad systems, never fulfil obligations although I love the brand there is no way I would recommend them at the moment. If I could give them no stars I would Reviewed on: 26th August 2016

Review of the Virgin Money, Regular Savings:

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Silence

I took out a Virgin ISA sometime ago. Well, I think I have. I've not had any confirmation that I have this account. I set up a Co-Op one at the same time and the difference in customer care has been stark. I was left in no doubt I was a Co-Op customer. Reviewed on: 26th August 2016

Review of the Virgin Money, Credit Cards:

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Poor credit card

Our credit card keeps getting stopped due to supposed suspicious transactions but all transactions are very standard. No point in having this credit card if you can't use it! Rubbish! Reviewed on: 26th August 2016

Review of the Virgin Money, Regular Savings:

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ISA interest rates too low

Despite BoE rate cuts I expect Virgin to offer the best ISA rates in the market, they no longer do so and are being overtaken by their competition. Also a real pain to service accounts given unfriendly user log-in that I can't remember, I should be able to set this to something of my choosing e.g. email address. Reviewed on: 26th August 2016

Review of the Virgin Money, Mortgages:

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They are very good at lending money.

They are very long in processing documents but in the it is worth it. Reviewed on: 25th August 2016

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