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Review of the Metro Bank, Current account:

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Account opening process

Absolutely awful service. Spent two hours in the lobby just waiting for staff to speak with me. I tried to open an account as a Ukrainian and they spent half an hour searching on google if I come from occupied territory or not. After I provided the official UK government page for Russian sanctioned territories the manager said we do not care about UK guidance because we are a US owned bank and follow our own rules. The manager promised to follow up on the matter with the head office and get back to me however it has been 3 days and the manager is not replying to any of my emails. Jus to clarify I have been living in the UK for the past 15 years and provided two proofs of address. Reviewed on: 27th May 2022

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