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Marie

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Review of the John Lewis, Home Insurance:

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Terrible customer service and communication

I had to update my card details for the monthly home insurance payment. There is nowhere to do this online but I am glad as I then found out it was impossible to talk to anyone - tried phoning, callback, live chat, email. Nothing. I then complained and cancelled my policy. I did get a call back about this and the agent was untrained and unsure how to handle the call. Glad I found out before any claim had to be made. Reviewed on: 8th June 2022

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