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Caroline Lightfoot

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Review of the Halifax, Clarity Credit Card:

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Cancelled card even though I told them I was abroad

I told Halifax I would be in USA on certain dates. Used the card fine until I tried buying theme park tickets on the card and they flagged it as fraudulent, (same state whole holiday) this then blocked me from using the credit card. Phoned them and had to go through all sorts of security (whilst at a water park) I failed security and they would not help me, I needed the card to pay for my transfer back to apartment. Phoned again and passed security. In mean time managed to get a lift back to apartment. Went out for dinner, my treat, credit card declined. What is the use of telling them you're away if they then block it!!!!!! I would not trust this credit card, I followed their policy of letting them know I was away and e dates and where I was going, and they still flagged it and blocked it!!, I have to say the previous day I was at a designer outlet and spent £400 without problem!, credit card less for the rest of my holiday! Reviewed on: 15th June 2016

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