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Darren

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Review of the WiseDriving, Car insurance:

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The worst experience I've ever had with a company

If you're thinking it's a good deal... think again! Terrible customer service and terrible systems. All I have done is change banks, and even though I am fully up to date with payments to the finance company, Wise Driving have sent me a cancellation order. Their systems are not picking up that my new direct debit is setup and I can't get hold of a single person at the company. I've been trying to sort this out for two weeks now. Their telephone numbers don't work and I have also tried to contact them through email, chat (it's just a bot) and via the finance company now. I wish I had read reviews before taking out this agreement. I can't imagine how terrible it would be if I had to make a claim. AVOID. EDIT - Since the response below... nothing has been done. This is none other than a nicety to give the appearance there is someone there who can help - there isn't. EDIT two - These jokers are astounding me... 2 weeks and no response to my complaint. I have a driving score of 87, up from 70, and no saving so they actually don't reward you for safe driving... you will never make any savings. I have made an official complaint to the company about this over 2 weeks ago and sent over 5 communications in this time and not one person will acknowledge the complaint. Reviewed on: 10th June 2022

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