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Tammy Donoghue

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Review of the One Call Insurance, Car insurance broker:

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AVOID AT ALL COSTS

I went through go compare and initially it seemed great and I thought my car insurance was in place as they had taken the premium. A few days later I had a text to say that my policy was not in place and to call the number provided which referred me to the online chat facility. After waiting 30 mins I was told that they need proof of address so I uploaded my bank statement but the chat then ended so I presumed it was OK. I got another template message a few days later saying the same thing so I waited 30 mins to get help on the chat portal. To be informed that they never received my doc as there was a 5 min window to upload it.. so I uploaded again and then was told my premium was now £1200 3 x as much.. because I had not sent the document when requested. I had and I told the girl to check the records but she claimed that they had no record of it. I asked why in a matter of days why the premium was 3 x as much when nothing had changed.. After nearly 2 hours of going round in circles I asked to make a formal complaint and was told I would get a callback in 48 hours. I never did and they returned my initial premium to me.. I suspect that they use unfair pricing to entice clients who then are subsequently charged more.. I will be taking my concerns directly to the regulatory authorities.. utterly disgusting Reviewed on: 11th June 2022

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