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Review of the AXA, Private Health Insurance:

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Absolutely woeful service

Have been an AXA customer for 2 years now. Only needed to claim last month and they have made it a nightmare. It is impossible to speak to anyone on the phone - my call have literally not been answered within 60 minutes on several occasions. Then if you do get through you might be told to call another number (another 60+ minute wait to get answered. They have failed to answer online messages as well, including formal complaints, and when they do they just give a stock answer which doesn't answer what you need. When I finally did get through on the phone and got my daughters treatment pre-approved I was told I would be sent a list of 3 specialists to pick from, instead they sent one which is miles away with no explanation. Since then they have failed to answer my messages. I believe they are deliberately preventing me for claiming. Thankfully my contract is up for renewal in August. Reviewed on: 1st July 2022

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