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Fiona Holmes

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Review of the TSB, Easy Saver:

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Blocked from Business account for 3 days now..

We have a business account with TSB and both my son and myself have access to banking online. When my son tried to make a large payment through the app to a creditor he was blocked by the bank. On inquiring they gave a list of security things he had to do (by email!) which included sending photo ID's and proof he was a customer and held the account. The process was so long he left it for now. OK, so I thought I'll go on the app and pay the creditor instead. Not so easy. They were 'having problems' with the app I was told when calling them. So I thought, I'll log on using my laptop if the app is down now. Still no access and tried calling today (5th July 2022) again to ask why. The recorded message said 'we have an unusual number of calls today so please try again later'. So, can't access our business account, for 3 days now. Shocking. How can we run a business with a bank like this? We have had many more bad experiences with this bank, the list is too long to enter here. We would have left them a long time ago if it had not been for the Bounce Back loan we took out in 2020. With any luck they will go under and we can walk away, which honestly, I think may just happen. Reviewed on: 5th July 2022

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