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Barrie Brain

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Review of the 1st Central, Car insurance:

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Worst company I have ever dealt with

The initial claim call was good but things quickly deteriorated. A courtesy car was not requested and due to the delays it could take 3 weeks to get one at least. I have no update on my vehicle repair and they seem to be saying it was going to take a week before someone in the allocations team even started looking for a garage to repair the car. Nobody has provided me with an update but I do weirdly keep receiving emails about my child's booster seat! If only I had a car to pick him up in. I don't live with my son and haven't been able to see him so what good is a booster seat. The complaints team issued a holding letter stating they would take 14 days and when I've tried to speak to them they've been too busy...I bet they are very busy! It's a mess and this company should be shut down if they can't provide a reasonable level of service. I don't know how I can resolve it as literally nobody wants to or can help me. I'm gutted. Reviewed on: 6th July 2022

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