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Annabel Colinger-Jones

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Review of the One Call Insurance, Car insurance broker:

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If I could give less than one star I would! You have been warned!

Purchased a Ranger from Derby in Dec last year. Insured with one call. All good. We did nothing to the vehicle. Picked it up, drove it home. A month ago needed to make a claim due to damage to the rear door. Started a claim. Only to have it rejected due to "modifications" we have put on. We haven't put ANY modifications on the vehicle. We took a picture of the car the day we picked it up and there is nothing on the invoice that states there are modifications to the vehicle. Cosmetic or performance related. Not only that they lied to me saying that they had the original advert from the dealer which states there are modifications. I contacted the dealer who said that the ad was taken down the day we picked it up so therefore someone is telling porkies. Nowhere on the ad or invoice does it state modifications have been made to the vehicle. I wish we had listened to the reviews. If it sounds too good to be true, it usually is. In this case DO NOT INSURE ANY VEHICLE WITH THIS COMPANY! Reviewed on: 12th July 2022

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