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Morgan Mckimmings

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Review of the 1st Central, Car insurance:

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A completely dehumanising and demoralising affair

Myself and my partner have been put in a horrific position by our car insurer and their repairs company. She was in an accident over 5 months ago and out vehicle has not been fixed to a safe or roadworthy standard and was handed to a collection company without our consent and forced back upon is, the companies are refusing to take ownership of the issues and the related stress has caused is serious mental and physical health issues as well as loss of income and financial hardship. This has been ongoing for so long and we’re at the point where we haven’t been able to live like human beings anymore, as we can no longer afford food as well as fuel in the courtesy car they put us in and my partner requires a car for work as a healthcare assistant for the NHS. The repair company and the repair garage have completely cut off contact with us and are refusing to acknowledge the issues put forward. There are multiple other disgruntled and upset customers in similar situations who have been considering large scale action against the company, but the effect on us has been so profound and due to our existing mental health problems regarding depression and anxiety we have both become suicidal due to the ongoing difficulties we have had to face with this, and in my partner’s case the trauma she suffered as a result of the accident. We really need somewhere we can turn to now as we’re starting to lose any hope and if my partner does not have a safe, roadworthy car for her work she faces losing her job and career she has been building for 6 years and we face potential destitution and the loss of our home. Reviewed on: 12th July 2022

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