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Alex Bates

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Review of the Barclays, Current account:

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Online banking

Online Banking I used to use online banking on Chrome but update to Edge. Recently online banking doesn't work at all, I could log in but see no details and when I try to log out it states "bad command". So I rang customer services to be told to clear my cache & cookies which I have done and it still does not work. I was told to go back to chrome clear my cache & cookies there and try again. I finally managed to do my online banking but WHY... 1. Can't I use Edge? - surely your systems should be working on all modern browsers? 2. Is Barclays be the only bank I have to clear my cache & cookies? I have other online bank accounts and Barclays is the ONLY bank I have to do this for. Very annoying on both counts - please update your technology to be able to deal with these issues. Reviewed on: 16th July 2022

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