Would give 0 stars if I could.
Money Supermarket sent me to Hastings while trying to insure my car, paid the deposit, submitted DD details then received nothing. Got in touch with customer services after being redirected from live chat, couldn't get an answer so was delayed collecting the new car.
Unbeknownst to me, my family were arranging a surprise birthday for me the following day, a surprise which was unfortunately spoiled when I had to collect the car a day late due to needing to insure elsewhere, because when Hastings finally got back in touch and explained that my policy didn't bind, they couldn't offer me insurance after all, despite me going back to Money Supermarket And being offered the exact same quote.
I eventually got the deposit refunded days later, then out of the blue the complaints department got in touch with me, so I complained, wasn't going to as I'd got the deposit back. They explained that the issue that prevented my policy working was known, and the refund process was also known, but not followed. They told me it would be used as a training experience for the staff. Small consolation to me as they told me all this while I was on a short break that was planned by my kids as a birthday present, so all told, two weekends disrupted.
They offered me £50 compensation, which had to be a cheque, then I got a voicemail saying the could bank transfer it instead, but it still hasn't arrived, so I've started including the CEO in the email thread, which does get them moving briefly, but then silence again.
Thanks to the power of the web, I've now got the CEOs mobile number and personal email, both of which I've made use of, but as yet, nothing. We're over 3 weeks down the line from the original attempt to insure, and I'm getting royally p&_£#ed off with it now, hence my review.
Avoid them like the plague folks, no good will come of doing business with Hastings.
Reviewed on: 28th July 2022
