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Penny Williams

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Review of the Marsden Building Society, Savings:

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Branches great, but online needs a lot of improvement!

It seems that each time I try to use the online/e-savings facility, there is a problem in accessing the website. Usually, it is not accepting passwords/usernames (and I am VERY good at online banking so I know these are correct!) but the last time it was a refusal to send an authentication code, even though my mobile details are up to date. And, of course, I cannot access the e-savings without this. I'm still waiting for the promised 'call back'. So I'll have to visit the branch in person which leaves me asking - what exactly is the purpose of having online facilities if they rarely work and the customer has to go to the branch anyway? Reviewed on: 1st August 2022

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