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Jane McCallum

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Review of the Petplan, Pet Insurance:

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Masters of patience

I have recently insured our new addition to the family, a puppy sister of our 18 months old JRT Monty who has also been insured with Petplan all his life. There were some issues with the phone connection as we were going through all the paperwork and numbers, so I had to repeat some information a few times. The lady on the phone was ever so patient and we ended up laughing about the whole situation in the end. Amazing customer service! We have been lucky never needing to claim anything, but I am confident that if that was ever the case, the process would be smooth and straightforward. Reviewed on: 1st August 2022

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