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Krekar Kawani

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Review of the AXA, Private Health Insurance:

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Terrible customer service. AVOID

Appealing customer service (Membership number AXA/E9438233). More than 45-minute waiting time to get through, and when you do eventually get through, they transfer you to a different department (another 45-minute wait). It took three weeks to get a consultation refused - a system error on their side meant I did not receive notification of the refusal. The complaint was dealt with by "apologising" and offering me a voucher instead of signing off on the referral and dealing with my medical condition. I have not received customer service as appalling as this for a long time. I will be cancelling my firm's membership and moving to another provider. Reviewed on: 1st August 2022

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