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Abby Turner-Allen

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Review of the 1st Central, Car insurance:

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APPALLING SERVICE - STAY WELL CLEAR!!

APPALLING SERVICE - STAY WELL CLEAR!! My claim has been ongoing for nearly 4 months now & I’ve heard every excuse you could think of. “It’s been assigned to the wrong team”, “it’s with validations”, “it’s with a 3rd party company”, “it’s with the theft team”, “your claim handler isn’t available”, “we’re waiting for the manager to come back in”, “we need the keys to your vehicle” (the vehicle they collected with keys on the 26th April!) …The list goes on! I’m promised call backs that I never receive, I’ve already submitted a formal complaint which I was given some compensation for & told my case would be completed within 2 weeks & the service would improve. Yet 3 weeks later, I’m still waiting with no further updates despite me chasing!! Disgrace of a company, to leave a mother of 3 carless for 15 weeks with no help or support is simply disgusting! Reviewed on: 2nd August 2022

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