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nicky singh

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Review of the Monese, Money Account:

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Poor

I damaged my mobile phone and replaced it 8-10weeks ago. I'm using a new handset now. I work on a building site and damages can occur easily. I have used this app for 5-6 years. As soon as I download the monese app on my new handset, I was asked basic ID questions had my face pic taken, the account stopped working. My wages were paid into this account, which I have been unable to withdraw or transfer. I have a family with kids to provide for. I quickly changed my banking details to a reliable bank, reported this matter to the fca ombudsman, banking authority and local police fraud service. I have asked for my account to be closed, a 5 year bank transaction statement to be sent via pdf and my fund transferred. I have emailed ever day for 10 weeks now but nothing. None of this has been actioned. I, four years ago, sent my new mobile number/email address which has not been updated. It's a really sick and disgusting service. I've sent my ID and all details over but nothing. The account is still blocked. I have calculated the interested that occurred and will be passing this onto Monese ltd along with a compensation request of £9.745.04 I simply want to close this account The stress this has but on me is too much. Reviewed on: 4th August 2022

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