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K L

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Review of the John Lewis, Home Insurance:

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Terrible customer service

Following accidental damage to a PC and being told it was irreparable we decided to claim on our home insurance - immediately passed to Royal Sun Alliance so no dealings with John Lewis - long wait for responses, constantly having to follow up on the claim ourselves, finally 4 weeks after initial contact they suggested a substandard replacement - it has taken them over a month to do this and it took me 5 minutes to find the current replacement model. Unnecessarily difficult to claim for the cost of the insurance and sub-standard provision of support Reviewed on: 9th August 2022

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