Christopher Smith's community profile page

Write a review

Viewing profile for,

Christopher Smith

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Smile Bank, Current Account:

View on product page

Awful Bank, awful no existent customer service

Twenty minutes plus wait to speak to someone and then when they answer they say hello and cut you off. Their call centre is overloaded as they are having a major problem with the implementation of Visa 3d secure(11 August 2022) which seems to be randomly blocking cards for online payments even when the credentials are correct. If you want to continue to pay for goods online I suggest you change banks as no one seems to know how to fix this despite multiple calls each one waiting 20 plus minutes on hold. The sister bank Co-op is just as bad. Wish I'd changed banks years ago. Reviewed on: 11th August 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.