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Claire

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Review of the First Response Finance, Car Finance:

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Avoid this company Never missed a payment!

Avoid this company Never missed a payment! Customer for over 10 years and this is the thanks I get. I’ve been sold multiple faulty cars by First Response Finance. One was sold directly by them and was so dangerous that a reputable garage told me to return it immediately, calling it a death trap and unsafe to drive. Because I returned faulty and unsafe vehicles, they have now told me they will not finance me on ANY car, saying I’ve returned “too many” cars. That is their exact reasoning. I’m being punished for being sold broken and dangerous cars instead of them taking responsibility. After 10 years of loyalty, this is unacceptable. Posting this so people know exactly how this company treats customers when things go wrong. Reviewed on: 20th December 2025

Reply from First Response Finance Hello Claire, Thank you for taking the time to share your feedback and for being a loyal customer for over 10 years. We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. At First Response Finance, we take customer satisfaction very seriously, and we’re pleased that we were able to support you in upholding your consumer rights during this process. We’re sorry that we were unable to assist you with new finance on this occasion, but please know that your feedback is greatly appreciated. Thank you again for bringing this to our attention. Kind regards, First Response Finance Response date: 5th January 2026

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