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patricia curran

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Review of the Virgin Money, Credit Cards:

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frustrating

I wanted to pay my credit card in full. Person who answered phone presented as having real difficulties understanding English. I asked several times for her to slow down her speech and repeated many times relevant information. When I asked about the balance she stated 21435 which increased my anxiety since I know this is not correct and I do not owe thousands. When I explained about communication problems and asked to speak with someone else who could help me - she replied there is nobody. I then asked to be put through to the complaints department and after waiting some time, confirmed £214.35 balance. There is clearly a training issue here for Virgin employees with telephone communication and needs to be given priority. I should mention this is not the first time this has happened. Reviewed on: 11th August 2022

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