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Rob Mirley

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Review of the Virgin Money, Credit Cards:

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They couldn't even get to the phone!

I was pre-approved for this card and wanted to take advantage of the balance transfer. They decided that they need to talk to me to clarify a few points maybe. So I rang 20mins later still no one to take my 0800 call on my mobile is 11p per minute, twenty minutes later no thanks and hung up. Tried again packed it in at 7 minutes,exactly the same. Personally I don't even want you to extend me any credit anymore, as your bank have proved that your staff are over worked and there aren't enough of them to deal with phone calls,let alone money transfers. May well have dodged a bullet there according to other reviews. Reviewed on: 12th August 2022

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