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Ian J

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Review of the 1st Central, Car insurance:

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Poor process, poor communication, poor customer service

Original online quote didn't complete fully on the account setup, but they managed to process the deposit. When I called they said the money had gone somewhere but the online quote had disappeared and I would have to call Customer Services to get a requote (which just happened to be £300 more expensive????). I declined the offer of the insurance policy, naturally, and found one considerably cheaper elsewhere which I took out. Lo and behold! A day later they take the deposit for the "lost" online quote and activate that policy. The sauce of it... without any permission to do so after the conversations and records on their ChatBot as well. Very poor... I would suggest leaving well alone and looking elsewhere. Reviewed on: 17th August 2022

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