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Greg Brittian

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Review of the Santander, Loan:

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Diabolical service - ATT: Vicki - In relation to Complaint 11349565

Last response with them below: I would like to raise a formal complaint against your department for the poor service I have received. I have spent hours on the phone following up with multiple people over the last month and been promised that I would receive the contract in 1-2 days each time I have called with no follow up whatsoever. I have just called in again and been told that the loan offer has expired. I sent the documents requested via post, I called in and you said you hadn't received it. I then sent them in the previous email to Vicky and your team. I then had to follow this up to make sure this was received and what was required. Since then, I have followed up on 3 separate occasions and been promised that I would hear from you with the loan contract in the next 1-2 days. You have wasted a month of my time only to allow the loan to expire when you had all the documentation you asked for. The fact that this is solely your responsibility and all you can tell me is that I should re-apply is disgusting customer service. Reviewed on: 22nd August 2022

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