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Anne Tomlinson

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Review of the John Lewis, Partnership Card:

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John Lewis doesn't deserve loyal customers any more.

I have been a customer of John Lewis/Waitrose for many years and always pay my card off in full each month. I applied for a new card, foolishly thinking it would just be a case of paying my account by direct debit. Wrong!. The new providers want direct access to my bank account (which I am not prepared to give them) and seem to want to conduct their business via apps. and mobile telephones. We live in rural Scotland and mobile telephone reception is limited so contact on this basis is impossible. I have been offered a card and a credit limit (even though I have been retired for many years) but won't be taking up the offer. What has gone wrong with J.L. ?. Too many smart IT people at the top and a greedy desire to farm everything out to presumably save money and cut jobs. I would suggest that the J.L/Waitrose shopping profile comprises loyal, older, middle class people so I fear they will lose a lot of custom. I use Waitrose now as the staff are superb and it grieves me to think that my weekly shop will be done elsewhere from October 31st. A bad move - sheep being lead by management goats !. Anne T. Reviewed on: 29th August 2022

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