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Melvin

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Review of the John Lewis, Partnership Card:

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Losing the plot

In the last few years I have seen a gradual decline of John Lewis / Waitrose values. The credit card switch is a typical example. When we contacted the Chairpersons office about the problems we were having switching cards (they did not care). The quality of fresh food has declined at our local Waitrose........food goes off much quicker once purchased as the sell by date is no longer on the packaging. When we complained to the store about repeated problems they were apologetic and said they had no way of monitoring shelf life other than produce going rotten. Head Office didn't seem to care. So as Head Office doesn't care, and staff in local stores don't feel supported we've decided to move our custom to M&S and Ocado. The John Lewis Partnership has lost site of its customer base. Reviewed on: 21st January 2023

Review of the John Lewis, Partnership Card:

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Company values

JL&W seem to have lost the plot recently. We have had a JL credit card for many years. We recently applied for a new as requested. We were rejected, something that has never happened before. No explanation. Our situation - assets of mid single figure millions, cash in bank six figure sum, annual income six figures. What has happened? We’re now seriously considering moving to either M&S food or Ocado as the quality of Waitrose fresh food has fallen. Reviewed on: 10th September 2022

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