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Review of the John Lewis, Partnership Card:

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JLF Do Not Care About Us.

We have had a Partnership Card for many years without defaulting on any payments , Like others we were "invited" to apply for the new one through New Day. It was declined. I contacted JLF and was told that this was happening a lot and to re-apply in a short while. When I tried to do this, it wouldn't let me. I rang what turned out to be New Day and was told that they couldn't understand why I was told to re-apply because once you were declined, that was it. I complained to JLF, received a bog standard reply saying that they understood my concerns and to contact New Day! I spoke to JLF on the phone and they said that it was all out of their control because JLplc had made the decision to go with New Day and it was them that are now making all the decisions and there was nothing that they could do about it. I was told that JLP were ready for a backlash, but were prepared to sacrifice the more mature section of their customers in the hope of attracting younger buyers. Obviously JL do not give a damn about long-term customers so my days of shopping there are over. Absolutely no real empathy for the distress that this ill-thought out decision has caused......basically "it's nothing to do with us"....it's New Day. If you have no control over this card, then take your name off it!! Reviewed on: 15th September 2022

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