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David Nixon

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Review of the NatWest Group - Cora, Digital Assistant:
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Another attempt to avoid doing it properly

1
NatWest don't want to speak to you. Cora is another way for them to offer a feeble half measure. Cora can only deal with very basic issues. When it fails, it passes you to a customer team member who can offer a greater range of responses but are barely any more capable of dealing with a complaint. That said, when I eventually spoke to a human at NatWest, they weren't much help either. They seem to be exclusively staffed by people who don't know anything. Reviewed on: 15th September 2022

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