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Review of the Shawbrook Bank, Loans:

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Poor customer experience

Overall a very negative experience. Was told I was approved for a loan pending income proof (which I provided). Radio silence, I had to call multiply times before told I was refused. Fair enough they can refuse but why say I was approved previously, and have the common decency to let me know. Complained saying the experience was bad, and they said they would respond in 4 weeks. They didn't reply in time frame (shock horror). I emailed to ask what had happened to my complaint and they responded with an answer not related to what I was complaining about. In my opinion go to a more well known professional outfit. I did after Shawbrook and got a bigger loan at much lower rate. avoid these time wasters. Reviewed on: 15th September 2022

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