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Review of the Lloyds Bank, Business Banking:

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Not 'By your side'

Closing last of our family business accounts after 3 generations banking with Lloyds. All personal contact gone, frustrating to contact, no knowledge of us our our businesses anymore and then, let down badly for the second time when we needed a small loan in the short term. Visited local branch where our accounts are held to explain, out of courtesy, why we are leaving Lloyds. No business manager there any more so I asked the young man on the enquiries desk who I could talk to and explain why we are closing our accounts. He wrote an 0845 number on a piece of paper and showed no concern or interest in why this might be. If I needed further confirmation that I'd made the right decision......... Reviewed on: 14th January 2018

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