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Review of the John Lewis, Partnership Card:

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Lost it's way

The switching of JLP card from HSBC to Newday seems indicative of the fact the whole John Lewis partnership has lost it's way in recent years. Customer service, once the bedrock of JLP, now takes a back seat to cost cutting. I've even heard staff in store bad mouthing the company and even arguing on the shop floor, in front of customers, suggesting all is far from rosy in the world of JLP. I for one won't be applying for the new credit card and as a consequence will be spending less with John Lewis. Reviewed on: 16th September 2022

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