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Helen Carlin

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Review of the John Lewis, Partnership Card:

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New Credit Card Fiasco

I have been a faithful customer with John Lewis for many years, with an excellent credit rating. Like thousands of others, I recently applied to renew my credit card and was rejected. I managed to contact NewDay, but the advisor, although as patient and helpful as he could be, could only advise that I would be unlikely to be successful if I applied at another time and agreed to raise a formal complaint. I now understand that many of we rejected customers tend to clear our bills monthly or at least promptly, thereby paying little or no interest to the finance company. I have been unable to email John Lewis directly as, oddly enough, my login details are no loner recognised. I am totally disappointed, disgusted and tempted to go into my local (Glasgow) branch and make my complaints very vocally I store, if only to vent my pent up rage. Reviewed on: 29th September 2022

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