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Joanna Carlisle

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Review of the John Lewis, Partnership Card:

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New card application problems

I have had a JLP credit card and previously a store card for decades. I have been a stay at home parent for the past 18 years but my husband has a good salary. I have a credit limit of £12000 (given without question when we needed a large purchase) and we always pay off the total each month regularly spending £2000+ each month and often more for holidays, Christmas etc. I have just started my application for my new card and reached the question about my occupation. The option I would have to choose is `Homemaker with no personal income' but then there is no option to state household income or where I get my money from to pay my bills (on the previous JLP card application there was space to give household income). It is quite obvious from reading everyone else's reviews that if I proceed with my application I will be rejected. I have just tried to phone the helpline and was told more than 45 minutes wait and to try again later as they are busy... I wonder why. There seems very little point in proceeding with something that will probably only damage my credit rating and cause even more frustration. Fortunately I still have my M and S credit card which I hadn't used as much recently but have a good credit limit so time to be more loyal to them again. After 7 years of food shopping at the Waitrose next to my son's school, I think I will return to M and S. What a sad situation. John Lewis has always been my go to shop and was for my parents before me. What are they playing at? Another loyal customer gone. Reviewed on: 29th September 2022

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