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Sarah Friedman

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Review of the John Lewis, Partnership Card:

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new credit card problem

To entice people to switch to the new card offers like lots of extra points being added so I switched and ordered new carpet for our dining room. when asked to pay John Lewis, I tried to do so using the new card and it was rejected by John Lewis. Says a lot when a company rejects their own card! In the end I had to pay using the old one. Now I am trying to pay my balance owing and cannot find details of where and how to pay on line by BACS. I do not want to set up a direct debit or pay via some App on my phone. You have made a big mistake John Lewis switching to New Day. Otherwise shop customer service is great. Reviewed on: 1st October 2022

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