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Alan Workman

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Review of the John Lewis, Partnership Card:

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Bitterly disappointed

We were accepted with the same credit limit for the Newday card and I can only sympathise with the loyal customers who are angered by being refused for no good reason. However, we now feel that being rejected would have been preferable. We’ve been stressed and embarrassed by having cards that only work sometimes. We’ve spent ages on the ‘phone to Newday and have been alarmed to receive fraud alerts when we’ve tried to make purchases and been declined. We’ve issued a complaint to Newday. I’ve shopped in JL and Waitrose practically since the last ice age. I opened the JL card as soon as it came out. I echo what everyone else has said about loyalty, anger and disappointment. There’s something else I’ve come to realise- I rely on my credit card, like my bank account, it provides security and confidence as I go about life. That has gone out of the window. We’re researching other credit card choices. Reviewed on: 2nd October 2022

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