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Michael Beevis

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Review of the John Lewis, Partnership Card:

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Poor Service

Having spent over one hour on the telephone trying to resolve an issue with my purchase of foreign currency on line I reluctantly gave up. I tried another retailer and had my order processed within five minutes. I remember well the days when John Lewis was renowned for its customer service, those days have sadly gone. I'm considering like so many others cancelling my account and moving to a retailer who can genuinely look after customers. Reviewed on: 5th October 2022

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