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mike bannard

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Review of the John Lewis, Partnership Card:

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New JL card service is inferior

after years of using the old partnership card with good service I am very disappointed with the new card provider. Twice my card has been rejected on line and the provider claims no trace of the attempted transaction which went through when I uedv another cc. The wait time and ridiculous number of options on the phone is unacceptable. The staff don't seem surprised at the problems and admitted they are new and having issues. I guess this new provider is cheaper for JL and mirrors the rest of their failing customer service. Reviewed on: 7th October 2022

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