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Review of the Lloyds Bank, Home Insurance:

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Abysmal, No idea what they are doing.

Trying to deal with Lloyds, and they are abysmal. They told me I should have read my policy prior to making my claim, they clearly did not check my notes the day before when I called them to query why I still had not had a copy of my policy. They very much treat you like a criminal, virtually suggesting that are trying to defraud them. The irony is, in 15 years of having car insurance and home insurance, I've never ever claimed off any insurance policy. I took photos to show them, and called them immediately to report the incident. If they looked at their own records they would see I was insured with them the prior year and never claimed either. They told me I want to claim for too many damaged items, but they haven't even got the claim list - as I told them I would have to ring them with it. Reviewed on: 25th January 2018

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